OUR TERMS AND CONDITIONS
TripProximity Enterprise Services Agreement
Upon use of the TripProximity Smart Trip Widget, which occurs when installing the TripProximity code snippet, the Parties agree to the following terms and conditions (“Terms & Conditions”):
8.Intellectual Property Rights:
OUR COMMITMENT TO YOUR PRIVACY
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We value your trust in us and will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to your friends and family.
INFORMATION WE COLLECT
PROTECTING YOUR PERSONAL DATA
HOW WE USE THE INFORMATION WE COLLECT
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SHARING YOUR PERSONAL DATA
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OUR POLICY CONCERNING COOKIES AND OTHER TRACKING TECHNOLOGIES
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A SPECIAL NOTE ABOUT CHILDREN
HOW TO CONTACT US
TERMS & CONDITIONS
LICENSE TO USE
- Upon creation and installation of the first Smart Trip Widget on the TripProximity system, the Client agrees to these Terms. Solutionz then grants to Client a worldwide, non-transferable, non-exclusive license to use and publicly display:
- The Smart Trip Widget.
- Links to all versions of the Services, including the TripProximity™ hotel, driving directions/car rental, air and mapping, including use of a graphical image in the tool and social sharing.
- Retrieved data and reservations for travelers to view, make, or cancel reservations through Client’s website(s), blogs, or HTML emails, which will be linked to the TripProximity™ Smart Trip Widget or may be included as a linked URL
- Solutionz will make new tools available to Client upon public release to other clients at their level, subject to then-current license fees.
- Level 1 clients are those that have created widgets using our self-service capabilities on TripProximity.com. They are able to build event, venue and anywhere widgets and either host them on their own website or blog or access them via thehotelsnearby.com, using their custom login. They are not eligible for a royalty on bookings.
- Level 2 clients are those that reach a 10-booking threshold. Once that level is passed, they will be asked to complete their Account profile if they wish to receive a royalty share on their activity. Level 2 clients will be able to use the TripProximity Portal to customize their smart trip widgets and tools. The Curated Content Widget is a new product that will be released in early 2018 that will be provided to Level 2 clients. It will include the Closest, Coolest and Cheapest hotels nearby their destination.
- Level 3 clients are those that achieve a 50-booking per month minimum and sustain it for at least 3 months. Level 3 clients will be provided access to all new products and will have the ability to customize all tools, including the Curated Content Widget.
- Enterprise clients are those clients that have a system where TripProximity has been integrated. They are eligible for the same product set as Level 3 clients, plus an additional bonus royalty if they make the product available to 100% of their customers on an opt-out basis.
- Solutionz may, at its option, elect to provide clients with a way to move to the next level through payment of a one time or monthly recurring fee.
- The Customer hereby grants Solutionz the right to use its name, logos, trademarks and service marks in its marketing materials or other oral, electronic, or written promotions, which shall include naming the Customer as a client of Solutionz.
•Air Tab:Optional air booking tab, also known as I’m Flying Tab, which can be added to the Hotel Booking Widget.There is no charge for this capability.
•Anywhere Tool:Solutionz has a tool that can be used by individuals, events, groups, organizations and non-profits that do not have a website or blog, and wish to use the smart trip planning capability. The tool automatically gets installed on our TheHotelsNearby.com site as a private page, with its own login. Any of our Level 2, 3 or Enterprise clients may also use the Anywhere capability on their website or blog, or hosted on our site.
•Booking System:The system that provides real-time availability and pricing for hotels and optionally for car rental and air tickets, and that supports booking, modification and cancellation of booking either online or via phone. Also, known as Reservation Services.
•Driving Tab: Optional driving directions and car rental tab, also known as the I’m Driving Tab, which can be added to the Hotel Booking Smart Trip Widget.
•End-User: The traveler using the integrated Smart Trip Widget on our Client or their Customers’ system, website or blog page(s).
•I’m Staying Widget: The hotel-oriented trip planning tool, also known as the hotel or the Smart Stay Widget. This is the standard TripProximity product.
•Portal: The TripProximity Portal provides a dashboard showing Smart Trip Widget usage and which allows modification, cloning and archiving of tools.
•Reservation Services: Real-time availability and pricing for hotels and optionally for car rental and air tickets, with booking and cancellation of booking either online or via phone. Also, known as Booking System.
•Services: The TripProximity™ Smart Trip Widget and the booking system and related services provided by Solutionz, which Clients will make available to End-Users via Client websites, blogs, social media links, email links, and other media platforms.
•Smart Map Tool: The basic widget with the map as the primary tool. The other tabs (I’m Staying, I’m Driving and I’m Flying) are also available.
•Smart Stay Tool: The basic widget with the hotel booking capability (I’m Staying) as the primary tool. The map is embedded in that tab and can be expanded to fill the screen. Optionally the I’m Driving and I’m Flying tabs are available.
•Static Widget: A Smart Trip Widget contains stored information for a single venue, company, location or event.
•TripProximity™:The technology platform, including the Smart Trip Widget (“widget”), and related backend functionalities developed and supported by Solutionz, including the Self-Service Widget. This platform and the related intellectual property is the sole property of Solutionz Innovations, LLC and all rights are reserved per US Copyright law.
•Widget Code: The snippet of code provided by Solutionz to Client for customization for its organizations, venues and/or events. Also, known as the widget snippet. The Smart Trip Widget can be customized using our self-service tool online on TripProximity.com.
•Widget: The Smart Trip Widget produced by installing the snippet of code provided by Solutionz to Client for customization for its organizations, venues and/or events.
Level 2, 3 and Enterprise Clients Only:
•Bonus Royalty:A bonus payment from Solutionz to the Enterprise Client that is granted when the Client agrees to turn on the widget for all of its Customers on an opt-out basis. Bonus royalties are paid on a pre-agreed schedule that represents a percentage of the Company’s revenues from bookings made by the Client’s Customers.Revenues are received for Consumed Bookings after the service is rendered.A report of paid bookings by Tracking Code is provided to Client on a quarterly basis, if the Client has provided a code that includes a unique number for each Customer.
•Booking Brand:The brand that consumers see when they make a booking on the Client’s system using the TripProximity™ Smart Trip Widget or one of our Widgets. This is selected when configuring the Smart Trip Widget using our self-service tool. The Client may also pay a one-time fee to have their own custom booking brand. The default brand is The Hotels Nearby™.
•Charitable Contribution:Annually Solutionz contributes 10% of its gross revenues from net bookings to the charity of choice of our Level 2 and Enterprise Clients. For Clients that are a 501c3, the contribution is 25%, paid quarterly. This same option is available for those Level 2 and Enterprise Clients that wish to donate, versus earning royalties.
•Consumed Bookings:Once a service is rendered, that booking is considered consumed and payment for gross bookings less cancellations will be received generally within 30-60 days by Solutionz. At that time, we will pay the royalty earned to our Level 2, 3 and Enterprise Clients.
•Curated Content Widget:A Premium Widget available to our Level 2 and Enterprise Clients that allows a Client to select up to 3 preferred hotels nearby and 10 additional recommended hotels nearby their venue or event. This tool is anticipated to be released by the end of the 1Q18.
•Dynamic Widget:A Smart Trip Widget that has dynamic information passed from an enterprise platform at the time it is rendered. This allows a single instance of the widget to multiple venues, companies, locations or events. A short script must be written by the Client to pass those variables, and as such requires some technical skill.
•Enterprise Client:A Client who integrates the Services into its software system or publishing platform to deliver to the End-User and the potential travelers using their system. They have the same access as our Level 3 Clients.
•Implementation Plan:The custom implementation plan, provided to Enterprise Clients.
•Level 2:A Client that achieves a booking level of 10 bookings. Level 2s are eligible for revenue sharing and can customize our basic products and are eligible for any new pro products that are introduced, including our curated content widget.
•Level 3:A Client that achieves a booking level of 50 bookings per month, sustained for 3 months. Level 3s are eligible for revenue sharing and for use of our premium products, including fully customizing our pro products.
•Map Transaction:The Smart Map tool is powered by Google’s mapping API. Our Enterprise clients are free to use our mapping and geolocation capabilities at no charge as long as they a) do not exceed 10,000 widget renders in a day and b) if they do exceed the lookup threshold, they maintain a minimum of 50 bookings a month. If those conditions are not met, there will be a $200 per month fee for the use of our tool in an Enterprise environment.
•Net Revenues:The commission revenues for Consumed Hotel or Car Bookings for a given period, less cancellations. Note that there are no commissions on air bookings, only a small service fee which is shared on the same percentage basis as hotel and car bookings for our Level 2 and 3 Clients and our Enterprise Clients.
•Private Label Portal:The TripProximity Portal provides a dashboard showing Smart Trip Widget usage and which allows modification, cloning and archiving of tools. A Private Label version of the Portal will be available to our Enterprise Clients for a fee.
•Premium Products:Products released by Solutionz that are only available to our Level 3 and Enterprise Clients. This will include our Curated Content Widget (recommendations tool with full customization ability for selecting up to 3 preferred properties and 10 other properties) and our TripProximity Private Label Portal that allows management of a Client’s Smart Trip Widgets for its Customers.
•Pro Products:Products released by Solutionz that are only available to our Level 2 Clients. This will include our Curated Content Widget that shows the Closest, Coolest and Cheapest properties nearby your location.
•Royalty:A payment from Solutionz to the Level 2 and Enterprise Clients on a pre-agreed schedule that represents a percentage of the Company’s revenues from bookings made by the Client and their Customers. Revenues are received for Consumed Bookings after the service is rendered.
•SPOC:Single point of contact.
•Tracking Code:The coding system used by Level 2 and 3 and Enterprise Clients to distinguish its Customers using its software system, which is provided by the Client in the REFCLICKID field in the code snippet.
•Volume Bonus:For Level 3 and Enterprise clients that exceed 500 bookings per month for a minimum of 3 months, a 5% bonus will be paid.
TRIPPROXIMITY™ SERVICE DESCRIPTIONS
|What does the TripProximity Widget do?||Gathers information from the traveler to facilitate hotel booking and optional driving directions, car rental and air booking. Specific capabilities are selected in the Implementation Plan for Enterprise Clients.|
|How does it work?||The Smart Trip Widget may be hard coded with event and/or venue information or it may be set up dynamically to be integrated into an Enterprise Client’s platform and delivered to their Customers, with the variables filled in at transaction time from the client’s event or venue information.|
|Who uses it?||VENUE or EVENT widget – Anyone who needs or wants a hotel room close to an organization, a venue or an event, or someone that needs to view the venue on a map, with driving directions, a rental car or an airline booking.ANYWHERE widget – Any individual or organization that does not have a travel agent relationship may create their own personal trip planning page on TripProximity.com. It will reside on TheHotelsNearby.com on their own private page.|
|When do they use it?||The highest engagement will be with the Smart Trip Widget integrated into a buying path (ticketing, registration or reservations). The need for the hotel room is never higher than at that transaction time. However, depending on the event or catalyst for the trip, the individual may need to check with others before booking a hotel room, so it is essential to provide access from the venue/event page, as well as in a confirmation email if it exists.|
|Why is it better than other options||Other booking solutions are city- and airport-centric and do not place the traveler near the venue or event where they need to be. They also do not generally pass the event data to the booking request, requiring the consumer to do all the work.|
PRODUCTS AND SERVICES
•From time to time, at the discretion of Solutionz, the Services may be enhanced. Solutionz reserves the right to restrict certain features from our free offering.
•Solutionz will provide a dashboard for all searches and bookings made via Client’s site(s) via the TripProximity Portal.
•To ensure competitiveness of Services, Solutionz will source competitively priced travel products, including hotel rooms, airline tickets, car rentals, maps and navigation tools, and local venue information.
•All inventory may be sourced from a variety of providers and may yield different revenue streams based on whether it is prepaid by the Client or paid at the time the traveler arrives at the hotel.
•Unless otherwise indicated on the site, all air tickets and hotel bookings are pre-paid at the time of booking with a credit card. Some hotels offer “pay when you check out” and car rental bookings are always paid upon return of the car.
•Car rental bookings are reserved with a credit card but will be paid at the time that the car is picked up.
•All reservations shall remain confidential and will not be shared with or be visible to any other Solutionz Clients.
•The traveler may view their reservation online by entering the traveler name and the confirmation number or credit card number used to make the reservation. This link is embedded in the widget, as well as being available in the booking back end site.
Level 2 and 3 and Enterprise Only:
•Enhancements shall be made available to new Level 2 and Level 3 and Enterprise Clients on the same terms as are applicable to our other existing Clients.
•In January of each year, Solutionz will conduct an annual review with each Enterprise Client to discuss our Product Roadmap for the coming year.
•To enable tracking of bookings, Client will provide its Client numbering in the prescribed Tracking field on the portal or in the variables provided.
•For those bookings that can be paid at the time of checkout, the royalty stream for our Level 2 and 3 and Enterprise Clients is significantly lower than for prepaid inventory.
•The Account Director will review each Enterprise Client’s activity and in the first week of each month provide written observations and recommendations to increase End-User engagement, bookings, conversion.
- Solutionz will provide all travelers with reservations phone support, which will be provided to End-Users from booking through completion of travel on a 7×24 basis, 365 days per year.
- Support services will be delivered by Solutionz’s back-end reservations service, Priceline Partner Network or such other provider selected by Solutionz, at our discretion. Support will include cancellation and re-accommodation in the case of overbooking.
- In North America, support services will be via U.S. toll-free phone service. Outside North America, support services will be via a toll call.
- To receive support services, travelers will need to provide their trip number, phone number, and the email they used to make bookings.
- Solutionz will provide our Clients with service to resolve any escalated matters and complaints. Solutionz Client service policy is to “say yes” under all reasonable circumstances—and requires manager approval for any Account Director or Client care team to decline Client or End-User requests.
- Solutionz will provide to Client and End-Users contact information for email inquiries or complaints.
RESERVATION OF RIGHTS
- Solutionz may add additional inventory providers from time to time without notice, if there is no material negative front-end impact to Client or its End Users, which will mean causing a decline of more than 10% in Client’s normal booking volume, adjusted for seasonality.
- If Solutionz anticipates inventory provider changes will impact the End-User experience, Solutionz will provide Client: (a) 30 days of prior written notice; and (b) recommended FAQ pages and training materials regarding such occurrence.
- All reservations made on the site are subject to acceptance by Solutionz in accordance with its policies then in effect, including the stated policies of the travel vendors, particularly as it relates to cancellation policies.
FEES & PAYMENT
- There are no fees for the use of the TripProximity Smart Trip Widget.
- If the Client elects to use the MAP Tab as the default tab, there is a 10 booking minimum per month before royalties will begin to accrue.
- All airline bookings made via the Services will incur a minimum $10.00 service fee.
- All Fees will be paid net of any sales tax, value added tax, or other similar taxes.
- All amounts stated in this Agreement are in U.S. dollars
- Clients are eligible for revenue sharing once they reach a 10-booking threshold and will be promoted to Level 2 automatically. They will be paid royalties beginning with the 11th booking.
- Level 2 clients will be upgraded to Level 3 once they achieve an average of 50 bookings per month (sustained for 3-month period).
- Level 3 clients and Enterprise clients are eligible for volume bonuses.
- Solutionz will make all payments of royalties to eligible clients on a quarterly basis by the 5th day of each month following the end of each quarter
TERM & TERMINATION
- This Agreement becomes effective upon the use of the first Smart Trip Widget, as of the Effective Date, for an initial term of one (1) year. Thereafter, this Agreement will automatically renew for successive terms, each of one (1) year, unless terminated as set out below.
- Client may terminate this Agreement for any reason within thirty (30) days of the Effective Date.
- Solutionz may suspend access to Services or terminate this Agreement immediately and without notice if: (a) Client produces less than ten (10) bookings per month for three (3) consecutive months after the initial three (3) months following the Effective Date; or (b) if Client does not complete implementation of the TripProximity™ widget on at least one of its websites within three (3) months following the Effective Date.
- Either Party may terminate this Agreement by giving written notice to the other Party with immediate effect if the other Party commits a material breach of this Agreement, and does not remedy such breach (if it is capable of remedy) within thirty (30) days of written notice of such breach; or an order is made or a resolution is passed for the dissolution of the other Party, except for purposes of consolidation, merger, or restructuring; or the other Party is the subject of a voluntary or involuntary filing under the insolvency or bankruptcy laws of any jurisdiction.
- Upon termination of this Agreement, each Party will immediately return to the other Party all property of any kind and nature provided under this Agreement and belonging to the other Party.
- Each Party’s rights and obligations will cease immediately upon termination of this Agreement, except that termination will not affect: (a) a Party’s rights and obligations accrued but unsatisfied at termination; and (b) any provision of this Agreement expressed to survive its termination.
- NEITHER PARTY WILL BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES HOWSOEVER ARISING, INCLUDING WITHOUT LIMITATION ANY DAMAGES FOR LOST TIME, REVENUE, PROFIT, OR CLIENT GOODWILL; OR BUSINESS INTERRUPTION; OR SIMILAR MATTERS OF ANY KIND, EVEN IF THE OTHER PARTY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE.
- THE PARTIES’ SOLE OBLIGATIONS AND LIABILITIES ARE AS STATED IN THIS AGREEMENT. ALL OTHER REPRESENTATIONS, CONDITIONS, WARRANTIES OF MERCHANTABILITY, QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE—WHETHER EXPRESS OR IMPLIED, INNOCENT OR NEGLIGENT, BY STATUTE OR OTHERWISE—ARE EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.
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